We want you to be fully satisfied with your purchase. If for any reason you are not, you may return eligible items in accordance with the terms outlined below. Our return process is designed to be clear and fair, while ensuring that every product is handled with care both when leaving our warehouse and when being returned.
1. Eligibility for Returns
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Customers have the right to return their order within 14 calendar days from the date of delivery.
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Returns are accepted regardless of the reason for return, provided the item meets the condition requirements set out below.
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The right to return applies only to products purchased directly from our store/platform.
2. Condition of Returned Items
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All returned products must be in the same condition as delivered, meaning unused, unworn, unwashed, and complete with all original packaging, labels, and accessories.
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Items showing signs of wear, damage, or alteration may not qualify for a refund.
3. Return Procedure
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Customers wishing to initiate a return should contact us in writing (via email or the platform’s messaging system) within the 14-day period.
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After confirmation, detailed instructions will be provided on how and where to send the returned product(s).
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Please note that, unless otherwise agreed, the shipping cost for returning the product will be the responsibility of the customer. We recommend using a tracked service to ensure safe delivery.
4. Refunds
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Once the returned item has been received and inspected, a refund will be processed within a reasonable time frame, typically within 7–10 business days.
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Refunds are issued to the original payment method used at the time of purchase.
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We reserve the right to deduct from the refund any loss in value if the returned product has been handled in a way that goes beyond what is reasonably necessary to establish its nature, characteristics, and functioning.
5. Exclusions
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Certain categories of products are exempt from the right of return. This includes, but is not limited to, custom-made or personalized products.
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For hygiene reasons, specific categories (such as underwear or intimate apparel) may also be excluded unless they arrive defective.
6. Additional Information
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We strive to make every effort to process returns quickly and efficiently, but please note that transit times and processing durations can vary depending on the courier and banking institutions.
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Nothing in this policy affects your statutory rights under applicable consumer protection laws.
